The report is written for two principal audiences, domestic and international. Domestically, it offers Sri Lanka recommendations to further improve and develop the system . Internationally, governments are seeking low-cost justice systems that center on people’s needs, reduce pressure on courts, and deliver meaningful justice outcomes for the wider population . For this audience, the report offers an overview of Sri Lanka’s Alternative Dispute Resolution (ADR) system, highlights its core strengths, situates its development in the national context, and acknowledges areas for improvement. This provides a basis for other governments to develop their own ADR systems rooted in their contexts.
The report was drafted drawing on both extensive extant literature and key informant interviews with practitioners, donors, researchers, and members of the Community Mediation Boards. It has been structured to meet the needs of multiple possible readers and written in eight sections designed to be read sequentially, but readers may also choose to focus on those parts most relevant to their interests.
This report has been written as part of a series of national case studies on successful people-centered justice policies. As outlined in the Hague Declaration on Equal Access to Justice for All by 2030 , a people-centered approach to justice is one that puts people and their needs at the center of justice systems, solves justice problems, improves the quality of people’s justice journeys, utilizes justice as a tool for prevention, and gives people the means to access services and opportunities. The case studies in this series explore what people-centered justice means in practice, offering concrete policy examples from countries around the world that can help close the global gap in access-to-justice.
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