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You tap “pay” in an app. Somewhere behind the screen, several systems need to talk to each other before your money moves.
WSO2 builds software that helps manage those conversations. Now, the company has been named a Leader in Gartner’s 2026 Magic Quadrant for API Management, according to an announcement published on 1 October.
The name sounds technical. The job is easier to understand: helping businesses connect their software, control who gets access and keep those connections running.
WSO2 says its platform handles more than 63 trillion transactions annually , serving thousands of businesses and governments, including hundreds of Fortune 1000 companies. These are company-reported figures.
A shopping app needs to check stock, process your payment and send an order for delivery. Those functions may sit in different systems.
An API, short for application programming interface, allows those systems to exchange information or request an action. Think of it as a service counter where software can ask for something specific.
WSO2 provides tools to manage those counters. Businesses can decide which applications get access, limit how many requests they make and monitor their activity.
That matters when a connection handles sensitive information or when thousands of customers use it at once.
The same problem is becoming more relevant as businesses introduce AI assistants that can carry out tasks.
An assistant answering a general question is one thing. An assistant checking your order or issuing a refund needs access to company systems, with clear limits on what it can do.
WSO2’s platform helps businesses control that access and monitor the requests AI makes. It also provides tools to track usage and charge for it.
For example, a company could identify which customer or team generated an AI computing bill. That becomes useful when an experiment turns into a service used throughout the working day.
Another figure in the announcement stands out: 67% of WSO2’s installed base remains on-premises , meaning it runs on infrastructure controlled by the customer.
Cloud services are widely used, but many organisations still keep important systems within their own environments. WSO2 supports both approaches, along with setups that combine them.
Customers can also adopt individual parts of the platform rather than replace everything at once.
Gartner’s Magic Quadrant assesses technology vendors in a particular market. Being placed in its Leaders category is industry recognition, although Gartner makes clear that it does not endorse the companies or products included.
Founded in 2005, WSO2 has operations in Sri Lanka and several other countries. Its business sits behind the apps and services people use, making it less visible than the products on their screens.
AI could give that work a bigger audience. Once an assistant starts taking action, the connections, permissions and costs behind it become everyone’s business.
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